Help & Settings

Use the WorkVell REST API to integrate with external systems. Learn how to generate an API token.

WorkVell does not offer a Slack integration. This article explains what is available today and how notifications are delivered.

WorkVell does not export import-ready CSV files for Yayoi, freee, or Money Forward Cloud. This article explains what is available instead.

Sync WorkVell leave approvals, shifts, and room bookings to Google Calendar or Microsoft 365.

WorkVell does not automatically send payroll journal entries to accounting systems, and does not produce payroll journal output.

WorkVell does not offer Slack or Microsoft Teams integration. This article explains how approval notifications are delivered instead.

WorkVell does not integrate directly with freee, Yayoi, or Money Forward Cloud. This article explains what WorkVell's accounting features can do.

WorkVell does not offer Microsoft Teams integration. Microsoft 365 accounts can be used for single sign-on.

What bank connectivity and transfer-file output are available today, and how to pay in the meantime.

How to use MynaPortal for electronic social insurance filings.

Which payroll outputs exist today (payslip PDF, wage ledger CSV) and which are still in preparation.

How to file employment insurance enrollment and termination notices electronically.

WorkVell cannot sync payroll journal entries to freee or Money Forward Cloud.

How to integrate WorkVell with SAP, Oracle, and other ERP systems.

Step-by-step admin guide for setting up WorkVell from scratch to go-live.

Import employee records in bulk using a CSV template to speed up initial setup.

Import Japanese public holidays and add company-specific holidays to the attendance calendar.

Upload your company logo so it appears on pay slips, evaluation sheets, and other documents.

View your current license usage and learn how to handle situations when you're running low.

Configure WorkVell to be accessible through your own company domain instead of the default URL.

An admin guide to who approves leave, overtime, expense, and travel requests, and where they do it.

Centrally configure which events trigger email notifications and who receives them.

Create custom roles with specific module access and assign them to user groups beyond the standard Admin/Employee options.

Collect electronic signatures on employment contracts, consent forms, and notices to eliminate paper-based processes.

Find and update company name, address, fiscal year, timezone, currency, and other foundational WorkVell settings.

How to create and configure branch locations in WorkVell.

Overview of tenant groups for managing multiple companies or subsidiaries in WorkVell.

How to configure attendance rules and shifts differently for each branch or office.

Step-by-step guide to creating custom roles and assigning them to employees.

How to sync holiday calendars, org templates, and evaluation templates to all child tenants.

How requests get approved in WorkVell, and what can be configured today.

How to set up your company organization tree in WorkVell.

How to add custom fields to employee profiles for company-specific data.

Delegate (backup) approver setup is still in preparation. Here is how to keep requests moving when an approver is unavailable.

How to back up and export data from your WorkVell tenant.

How to create custom roles and assign them to employees.

How admins manage company-wide notification settings.

How to set up the WorkVell punch kiosk in a browser on a shared iPad.

How to update the department master and reflect organizational changes.

How to configure SPF and DKIM to prevent WorkVell emails from being marked as spam.

How to restrict WorkVell access to specific IP addresses or ranges.

How to set up automated onboarding processes triggered by new employee hire dates.

Automated offboarding process triggered by an employee's departure date.

WorkVell pricing tiers, per-user billing, and how to estimate your cost.

How to manage multiple company accounts (tenants) for corporate groups.

How to import historical payroll data into WorkVell for analysis and annual reporting.

Step-by-step initial setup checklist for new WorkVell deployments.

Key configuration points for companies with multiple offices or work locations.

How to create and share WorkVell user manuals for employees and admins.

Overview of legally required documents that WorkVell can automatically generate.

Step-by-step guide for bulk-importing employees, departments, and schedules via CSV, with solutions for common errors.

How approvals work in WorkVell and what is available today. Multi-step approval, delegation, and escalation are still in preparation.

WorkVell sends automatic email notifications for approvals, reminders, and alerts. This guide explains how to customize the content, language, and triggers of these emails.

For organizations using WorkVell with multiple tenants (companies or subsidiaries), this guide explains how to manage group-level settings, holiday calendars, and inter-tenant user access.

The dedicated mobile app is in development. An overview of what you can do from a smartphone browser and how to get started.

How to set up GPS-based clock-in and how employees use it from a smartphone browser.

Notification types and how to configure them. Mobile app push notifications are still in development.

How to photograph receipts and submit expense claims from a smartphone browser.

The dedicated mobile app is in development. Common issues when using WorkVell in a smartphone browser and how to resolve them.

How to post QR codes at offices or factories so employees can clock in by scanning them.

How to submit shift preferences from a smartphone browser.

How to customize WorkVell notifications. Mobile app push notifications are still in development.

How to clock in with GPS location from a smartphone browser.

How WorkVell behaves without an internet connection. The dedicated mobile app is still in development.

How WorkVell versions are updated. The dedicated mobile app is still in development.

How to view pay slips and receive notifications from a smartphone browser. The dedicated mobile app is still in development.

What to do when there is no connectivity. Offline punch-in is not available at this time.

The notifications you can receive in WorkVell and how to configure them. Mobile app push notifications are still in development.

The dedicated mobile app is in development, so minimum-version enforcement and related settings are not available yet.

Try these steps when WorkVell shows an error page or blank screen.

Check these settings if WorkVell in-app or email notifications aren't reaching you.

WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.

Check these items when calculated pay doesn't match expectations.

Fix common Single Sign-On errors when logging into WorkVell with Google or Microsoft accounts.

What to do when a clock-in punch doesn't appear in your timesheet.

What to check when your submitted request hasn't been acknowledged by the approver.

What to do when you can't log in to WorkVell, including password reset steps and account unlock instructions.

What to check when your pay slip isn't appearing in WorkVell or when you think the amount is incorrect.

If a shift is not saving or showing after creation, follow these steps.

Steps to check when the paid leave balance does not match expectations.

Steps to take when your submitted request or application is returned by an approver for correction.

Troubleshooting steps when payslip PDF fails to open or print.

What to do when you see a 403 permission error in WorkVell.

How to investigate and fix incorrect timesheet totals.

Steps to take when WorkVell notification emails are not arriving.

Troubleshooting when an evaluation form fails to submit.

What to do when IC card or face recognition does not register attendance.

How to resolve errors that occur during the monthly attendance closing process.

How to resolve CSV import errors in WorkVell.

What to check when employees cannot see their published shift.

Steps to resolve file upload failures in expense claims.

What to do when you cannot access or submit a safety confirmation.

How to investigate discrepancies in payroll calculation results.

How to fix issues with accessing or completing elearning courses.

Troubleshooting when employees cannot access or receive their payslips.

Causes and fixes when attendance totals do not match expected hours.

How to resolve login failures caused by password issues or account locks.

Common CSV import errors and how to fix them.

How to investigate and correct incorrect paid leave balances.

Salary transfer files are still in preparation. Also covers what to check when the expense payment CSV won't import at your bank.

What to check when a submitted request isn't reaching anyone who can approve it.

How to resolve two-factor authentication code issues.

How to fix deduction calculation errors during payroll processing.

Why attendance requests may fail to submit and how to fix common causes.

Why evaluation forms may be inaccessible and how to resolve access issues.

How to fix issues with missing WorkVell notification emails.

First steps to fix slow or laggy WorkVell performance.

Steps to log out and log back in to WorkVell from a PC or smartphone browser.

How to set up 2FA and use recovery codes if you lose access to your authenticator.

How to handle requests stuck waiting on an absent approver. Skipping steps and swapping approvers are not available.

What to check if your salary amount is different from the previous month.

How to investigate discrepancies in your displayed paid leave balance.

How to resolve validation errors when entering or updating My Number data.

How to unlock payroll for editing after it has been locked.

How to request changes to a shift that has already been confirmed.

Where to check when single sign-on, LINE linking, or API access is not working.

Why clock-in timestamps might be off and how to correct timezone or device settings.

Fixes for when WorkVell PDFs cannot be displayed or downloaded.

Fix for WorkVell not working correctly in IE or Edge compatibility mode.

How to fix WorkVell access being blocked by corporate firewalls or proxies.

WorkVell does not integrate with Slack, so notifications never arrive there. This article explains where to check for notifications instead.

How to fix character encoding issues when importing CSV files.

What to do when a shift is modified or deleted after paid leave has been approved.

Fixing misconfigured evaluation forms that appear outside the intended period.

Troubleshooting issues with downloading pay stub PDFs.

What to check when the WorkVell shift auto-generation does not produce expected results.

Troubleshooting when employees cannot access the electronic year-end adjustment form.

Why downloaded documents appear blank and how to fix it.

Troubleshooting discrepancies between payroll total and actual bank transfer amount.

What to check when the WorkVell login page fails to load or is inaccessible.

Troubleshooting a frozen or unresponsive punch-in kiosk tablet.

How to fix login issues after changing your email address.

Why overtime requests are being automatically rejected and how to fix it.

Troubleshooting issues with exporting required legal payroll and attendance records.

Check your current plan, available features, seat count, and billing history.

Add optional modules (CSR, external workforce, etc.) or cancel them through your billing settings.

Set password strength requirements, expiry, and reuse rules for all employees in your tenant.

Restrict WorkVell access to specific IP addresses (offices, VPN) using an allowlist.

How to set up OIDC single sign-on so employees can log in to WorkVell with Google Workspace or Microsoft 365 accounts.

What to do when you receive a suspicious login alert or find unfamiliar activity in your WorkVell account.

Brute force attack protection through account lockout threshold and duration settings.

How to review employee login history and access logs for security monitoring in WorkVell.

Best practices for designing roles and permissions following the principle of least privilege.

How to detect and respond to unusual login patterns.

How admins view active sessions and force-logout specific devices.

How to configure login attempt limits and account lockout policies.

How to control and audit data export permissions for sensitive information.

Initial response steps when a security incident like a data breach or unauthorized access occurs.

Legal requirements for transferring personal data to overseas offices under Japanese law.

Overview of OIDC single sign-on with Google or Microsoft 365, and how to get it configured.

How to conduct periodic access rights reviews to remove stale permissions.

Under Japan Personal Information Protection Act, individuals can request access, correction, or deletion of their personal data. Learn how to handle these requests in WorkVell.

How to handle a forgotten password and sign-in problems with passkeys or single sign-on (SSO).

Customize which notifications you receive and how—by email, in-app, or both.

Step-by-step guide to enabling 2FA with an authenticator app to secure your WorkVell account.

How to invite employees individually or register multiple employees at once via CSV import.

How to sign in to WorkVell with your company's identity provider (Google Workspace, Microsoft 365, Okta, etc.).

The dedicated mobile app is still in development. This article explains how to start using WorkVell from your smartphone browser.

The dedicated mobile app is still in development. Here is how to log in and use WorkVell from your smartphone browser.

How to switch between multiple company accounts if you belong to more than one WorkVell tenant.

How employees update their own profile information in WorkVell.

Step-by-step guide for resetting your WorkVell password.

How to request a change to your login email address.

Complete list of account settings available to individual users.

How to sync WorkVell schedules and requests with Google Calendar or Outlook.

How to change the display language and timezone in WorkVell.

WorkVell CSR module allows companies to record and track CO2 emissions across Scope 1, 2, and 3 categories.

Build your company knowledge base by creating and updating wiki pages.

Use WorkVell's task and project features to organize work and track team progress.

Search past messages and files across all WorkVell chat channels.

Upload, share, and organize files in WorkVell documents for team collaboration.

Post company-wide or department-targeted announcements with read tracking and reminder notifications.

Set up recurring 1-on-1 meetings with shared agendas, notes, and action tracking to build consistent dialogue.

How to create, assign, and track tasks in WorkVell Task Management.

How to create and manage internal wiki pages for knowledge sharing in WorkVell.

How to send and receive appreciation messages (Thanks Cards) in WorkVell.

Apply to participate in volunteer programs and record activity hours through the CSR module.

Use WorkVell's built-in messaging to send DMs or create group conversations.

How to create projects and track milestones and progress in WorkVell.

Record your company SDGs commitments, update progress, and export reports for annual CSR reporting.

Create and join channels to organize team discussions by topic or project.

Attach and share files up to 100 MB in WorkVell chat conversations.

How to post announcements and manage visibility settings in WorkVell.

Create and edit wiki pages to document team knowledge, processes, and guidelines.

Create tasks, set due dates, and assign them to team members within WorkVell.

Use Projects to group related tasks, set milestones, and track progress with Gantt or Kanban views.

Schedule events, invite team members, and sync with external calendars in WorkVell.

How to create and distribute announcements to all staff or specific groups.

How to configure and document regular 1-on-1 meetings between managers and their teams.

How to view the company organization chart and use it in WorkVell.

How to create and aggregate internal surveys using WorkVell.

Basic usage of WorkVell's built-in internal chat feature.

How to schedule and record 1-on-1 meetings between managers and employees.

How to use WorkVell's recognition and badge features to celebrate employee achievements.

How to share company-wide goals and make strategic plans visible to all employees.

How to prevent isolation and enable effective communication when working remotely.

How to customize the employee home screen and internal portal.

How to use WorkVell's internal social network (news feed) to build community.

WorkVell does not integrate with Asana, Trello, Jira, or similar tools. This article covers WorkVell's built-in task management instead.

How to run regular pulse surveys to measure employee engagement and surface issues.

What to do when approvals pile up. Automatic reminders and escalation are still in preparation.

How to manage employee wellness programs in WorkVell.

How to keep the organization chart updated and configure its visibility.

How to manage employee anniversaries and award programs digitally to boost motivation.

How to use WorkVell's 1on1 templates and log meeting notes.

Collect, store, use, and dispose of employees' My Number data securely in compliance with the Act on Use of Numbers.

Handle employee or ex-employee requests to access, correct, or delete their personal data.

Understand how long WorkVell retains different types of data and when it can be deleted.

How WorkVell API keys are issued, and how to handle them safely.

Export attendance, payroll, and employee data as CSV and use it for analysis, reporting, or integration with other tools.

How to securely collect, store, and dispose of My Numbers for payroll purposes using WorkVell.

How to access audit logs that record who did what and when, and how to use them for security investigations.

What external integrations are available in WorkVell today, and how to obtain an API key.

Download attendance, payroll, and evaluation data in CSV or Excel format.

Supported browsers, operating systems, and network requirements for using WorkVell on PC and mobile.

Export payslips, attendance records, and reports as PDF or CSV from the employee portal.

Back up important data and transfer account ownership when a team member leaves.

Supported data formats for import and export in WorkVell.

Retention obligations, deletion timing, and archiving for ex-employee data.

Common causes and fixes for CSV data import errors.

Personal data protection policies and WorkVell configuration for data handling.

How to check data backup status and perform manual data exports for backup purposes.

WorkVell provides multiple export formats for different data types. This guide explains what can be exported, in what format, and where to find each export function.

AI compares current attendance patterns to historical baselines and alerts HR to unusual changes.

Ask WorkVell's AI assistant natural language questions about payroll, leave, and attendance rules.

How to use WorkVell's AI assistant to get instant answers about attendance, payroll, and labor regulations.

Use the AI assistant to quickly verify payroll calculations and get attendance summaries.

Use WorkVell's AI to auto-transcribe meetings and generate structured summaries and action items.

Use the WorkVell AI assistant to get instant answers about your payroll, attendance, and leave.

Accurate description of what the WorkVell AI assistant can and cannot help with.

How to use the AI assistant to auto-draft notifications, emails, and documents.

How the AI system detects attendance anomalies and raises alerts.

How to use AI assistance for writing performance review comments.

Set up expense approval routes by amount, category, or department.

Photograph a receipt with your phone; AI auto-fills the amount, date, and category.

How to submit out-of-pocket expense claims, upload receipts, and track the approval flow.

The full workflow from pre-trip approval through post-trip expense reimbursement.

How to apply for remote work and get approvals in WorkVell.

How to apply for business trips and settle travel expenses in WorkVell.

How to submit expense claims with receipts and manage approvals in WorkVell.

How to register company assets and track equipment loans in WorkVell.

How to configure expense claim approval workflows with amount-based conditions.

Submit a remote work request for specific days through the employee portal.

How the invoice (qualified tax invoice) system affects expense claim processing.

Submit a loan request for company equipment such as laptops, tablets, or cameras.

End-to-end process from business trip request to expense settlement.

How to customize expense categories to match your accounting chart of accounts.

Receipt retention requirements and electronic record-keeping law compliance.

How managers or admins can enter expense reports on behalf of employees.

Weekly recurring mode submits the same weekdays each week. Work address matters for workers' compensation claims.

How to register multiple work locations and assign employees to them.

Who approves expense reports, how they do it, and what is available today.

How to reach WorkVell customer support.

How to access and manage WorkVell service invoices.

Checklist of settings to verify before going live with WorkVell.

How to view the change history of master data such as departments, grades, and allowances.

How to generate HR data reports for shareholders and board presentations.

How WorkVell integrates with project management tools for time tracking.

Annual schedule of major HR and payroll tasks performed in WorkVell.

How managers can efficiently review and approve multiple requests at once.

How admins can view system usage reports like login rates and feature utilization.

How to centrally manage job ads, social recruiting, and referral hiring.

How to find and subscribe to WorkVell release notes and new feature updates.

How to migrate data from other HR or attendance systems to WorkVell.

Best practices for designing WorkVell permissions that fit your organization.

Steps for exporting data and terminating WorkVell service.

WorkVell data backup and business continuity measures during system outages.

How to customize, add, remove, and rearrange widgets on the WorkVell dashboard.

Connecting WorkVell to BI tools like Tableau and Power BI via the analytics API.

The dedicated mobile app is in development. Here is what to reconfigure in WorkVell after switching to a new smartphone.

How to change the WorkVell UI display language.

Which single sign-on protocol WorkVell supports, and how to get SSO configured with Microsoft Entra ID, Okta, and other IdPs.

Recommended browsers, OS, and device specs for using WorkVell.

The dedicated mobile app is in development. A quick list of what you can do in the smartphone browser and what needs a PC.

How to enable dark mode in WorkVell.

How to view system operation logs showing who changed what and when.

Managing attendance and schedules for teams across multiple countries and timezones.

How rate limits are applied to WorkVell API keys, and what to do when you hit one.

A guide to all data export types in WorkVell and their primary use cases.

How WorkVell complies with Japan's Electronic Books Preservation Act requirements.

How to restrict WorkVell access to specific IP addresses using an allowlist.

When WorkVell performs scheduled maintenance and how you are notified.

An overview of how WorkVell protects employee data and what privacy measures are in place.

Overview of WorkVell accessibility features and how to configure them.

List of keyboard shortcuts for commonly used WorkVell actions.

Best practices for using WorkVell across multiple device types.

Overview of WorkVell support plans from self-service to dedicated account management.

How to view WorkVell product roadmap and submit feature requests.

How to make the most of the WorkVell free trial period.

Annual calendar of HR, payroll, and social insurance tasks in WorkVell.

How to measure and report the ROI of WorkVell implementation.

The dedicated mobile app is in development. This guide lists what works in the smartphone browser and what is better done on a PC.

WorkVell field operations feature lets field staff submit on-site reports from mobile devices, with photos, location data, and completion checklists.

Send safety check broadcasts during emergencies and track employee responses in real time.

Cancel or reschedule a meeting room booking and free up the slot for others.

Track company equipment loans (PCs, peripherals, vehicles) and return deadlines in WorkVell.

Manage employee parking/bicycle spots, approve applications, and link monthly fees to payroll deductions.

How to reserve meeting rooms and manage room availability in WorkVell.

How to set up and manage seating arrangements including hot-desking in WorkVell.

How to record near-miss incidents and manage workplace safety in WorkVell.

How to report and manage workplace accidents and incidents in WorkVell.

How to respond to safety confirmation requests during emergencies.

Integration with physical access control systems for automatic clock-in.

How to reserve meeting rooms, company vehicles, and shared equipment.

How to manage company vehicle and equipment lending in WorkVell.

How to configure and operate the disaster safety confirmation system.

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