Troubleshooting Slow System Performance
First steps to fix slow or laggy WorkVell performance.
Troubleshooting Slow System Performance
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First steps to fix slow or laggy WorkVell performance.
Troubleshooting Slow System Performance
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
Troubleshooting SSO Login Issues
Fix common Single Sign-On errors when logging into WorkVell with Google or Microsoft accounts.
Troubleshooting Missing Email Notifications
How to fix issues with missing WorkVell notification emails.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
The Punch-In Terminal (Tablet) Is Not Responding
Troubleshooting a frozen or unresponsive punch-in kiosk tablet.
Cannot print or download payslip PDF
Troubleshooting steps when payslip PDF fails to open or print.
Resignation and Offboarding Procedures in WorkVell
When an employee resigns, HR must complete a series of steps in WorkVell — from setting the resignation date to revoking system access and processing final pay.