If a shift is not saving or showing after creation, follow these steps.
Check browser cache, ensure the correct month/team is selected, and verify publish status.
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Clock-In Not Showing in Timesheet
What to do when a clock-in punch doesn't appear in your timesheet.
Pay Slip Not Showing or Amount Seems Wrong
What to check when your pay slip isn't appearing in WorkVell or when you think the amount is incorrect.
Shift visible to admin but not to employees
What to check when employees cannot see their published shift.
Requesting Changes to a Confirmed Shift
How to request changes to a shift that has already been confirmed.
A Request Isn't Showing Up for Approvers
What to check when a submitted request isn't reaching anyone who can approve it.
