WorkVellWorkVell
Troubleshooting·Support CodeTS-008 For Employees

Forgotten Password and Login Issues

What to do when you can't log in to WorkVell, including password reset steps and account unlock instructions.

[Common causes]

  1. 1.Forgotten password
  2. 2.Account locked (too many failed attempts)
  3. 3.Wrong email address
  4. 4.Wrong company login URL
  5. 5.Account has been deactivated

[Password reset steps]

  1. 1.Go to the WorkVell login page
  2. 2.Click Forgot Password
  3. 3.Enter your registered email address
  4. 4.Open the reset email (check spam if not found)
  5. 5.Click the link in the email
  6. 6.Set a new password

[Unlock a locked account (admin only)]

After too many failed attempts, the account locks.

Ask your admin to: Admin Settings → User Management → Select user → Unlock Account

[Email not arriving]

  • Confirm your registered email address is correct
  • Check spam / junk folder
  • Ask IT if company email filters are blocking [email protected] (add to allowlist)
  • If still not received after 5 minutes, contact your admin

[If you use SSO]

If you sign in via Google or Microsoft, reset your password through those services' account settings, not WorkVell's password reset page.

forgottenpasswordloginissuescan'tlog

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