Shift visible to admin but not to employees
What to check when employees cannot see their published shift.
Verify publish status, employee team assignment, and notification delivery.
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What to check when employees cannot see their published shift.
Verify publish status, employee team assignment, and notification delivery.
Was this article helpful?
Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
Shift not saving or displaying correctly
If a shift is not saving or showing after creation, follow these steps.
Safety confirmation cannot be answered
What to do when you cannot access or submit a safety confirmation.
Auto-Generated Shift Has Issues
What to check when the WorkVell shift auto-generation does not produce expected results.
Cannot See or Receive Payslips
Troubleshooting when employees cannot access or receive their payslips.
Requesting Changes to a Confirmed Shift
How to request changes to a shift that has already been confirmed.
Paid Leave Applied But Shift Was Deleted
What to do when a shift is modified or deleted after paid leave has been approved.