What to do when IC card or face recognition does not register attendance.
Check device registration, network connectivity, and card/face data enrollment.
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
Clock-In Not Showing in Timesheet
What to do when a clock-in punch doesn't appear in your timesheet.
File import (CSV) fails with an error
How to resolve CSV import errors in WorkVell.
Clock-In Timestamps Are Off
Why clock-in timestamps might be off and how to correct timezone or device settings.
The Punch-In Terminal (Tablet) Is Not Responding
Troubleshooting a frozen or unresponsive punch-in kiosk tablet.
Error During Monthly Attendance Closing
How to resolve errors that occur during the monthly attendance closing process.
Face Recognition Punch
Clock in and out with facial recognition — no card or device needed.
