Can't Punch / Punch Errors
What to check when you can't clock in/out, the button is missing, or you get an error.
【The punch button is missing】
· If you removed the dashboard widget, you can still punch from the Attendance page (Side menu → Attendance).
· Depending on branch settings, QR, IC card, or face recognition may be required (ask your admin if unsure).
【QR code punch won't scan】
· Check that camera permission isn't off in your phone settings.
· If the QR is old/expired, ask your admin to reissue the latest one (see #ATT-006).
【Location error】
Some setups require GPS/location permission. Turn location on in your phone settings.
【Double punches / wrong time】
· Unstable connections can register a double press. Confirm it registered before tapping again.
· If an existing punch time is wrong, you can fix it via a punch correction request (#GUIDE-016).
【Normal punch is always on】
The button (Normal Punch) can't be turned off (#ATT-027). If the button doesn't appear, it's likely a hidden widget or a permission/add-on issue — check with your administrator.
Example
No button → punch from Attendance page. QR fails → camera permission + reissue. Wrong time → correction request.
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