When a Request Isn't Approved or Is Returned
What to do when your submitted request is stuck pending, returned, or rejected.
【Check the status first】
In the request list, see whether it's Pending / Returned / Rejected. Returned or rejected requests usually include the approver's comment (reason).
【If returned】
Review the reason, fix the content, and resubmit. In most cases you can edit and resubmit the same request.
【Stuck pending】
· Make sure the request isn't still a draft — once submitted it shows as Pending.
· The person who approves may be away. You can now delegate approval: on the Approvals screen, open "Approval delegation" (承認の委任) to name someone to approve on your behalf for a set period — administrators can manage delegations for everyone. If you can't set it up in time, ask your administrator to arrange for someone else to approve.
【Not sure who approves】
Requests are approved by whoever holds the approval permission for that request type. Ask your administrator if you're unsure (admins see #GUIDE-022).
【If it's urgent】
For requests tied to cutoff or payment dates, contact the approver or administrator directly to ask them to act.
Example
Check status → returned: fix reason & resubmit → stuck: contact approver/admin.
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