When Notifications Don't Arrive

Things to check when notifications (approvals, messages, etc.) aren't reaching you.

【Check in-app notification settings】

In Profile → "Notification Settings", make sure the types you want aren't turned off.

【Email notifications not arriving】

· Check spam / promotions folders.

· Ask IT whether your company mail filter is blocking them.

· Confirm your registered email is correct (in Profile).

【Not noticing notifications on a smartphone】

WorkVell does not send push notifications to smartphones (a dedicated mobile app is in preparation).

1.Open WorkVell in your smartphone browser and check the bell icon at the top right.
2.To avoid missing anything, turn on email notifications in Profile → "Notification Settings".

【Bell works but no email, or vice versa】

Email and in-app can be set per type. If only one arrives, review the relevant notification setting (see #GUIDE-005).

Example

Enable in settings → check spam → check the bell icon for unread → turn on email notifications.

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