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Troubleshooting

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How to handle sign-in problems, forgotten passwords, and passkey/SSO sign-in issues.

Employee

Can't Punch / Punch Errors

What to check when you can't clock in/out, the button is missing, or you get an error.

When Notifications Don't Arrive

Things to check when notifications (approvals, messages, etc.) aren't reaching you.

Blank Screen or Slow Performance

Basic fixes for blank screens, pages that won't load, or sluggish performance.

Employee

When a Request Isn't Approved or Is Returned

What to do when your submitted request is stuck pending, returned, or rejected.