Post-Booking Issues & Errors (Contacting Your Accommodation)
For issues after booking such as check-in problems or discrepancies, contact the accommodation directly.
【Post-Booking Issues】
Issues that occur after completing a booking on WorkVell Trip are handled by the accommodation you booked. WorkVell Trip facilitates the booking as a platform, but all on-site services are provided by the accommodation.
【Common Post-Booking Issues and Where to Go】
■ Cannot check in / reservation not found
→ Show the booking confirmation (email) to the front desk.
→ The accommodation's phone number is in the booking confirmation email.
■ Room type or amenities differ from the booking
→ Notify the front desk at check-in.
→ If unresolved, contact the accommodation's guest services.
■ Lost booking confirmation
→ Re-download from "My Bookings" in WorkVell Trip.
→ If not found, contact the support chat.
■ Suspected duplicate or unauthorized charge
→ Contact your credit card company or bank first.
→ Note the accommodation name, amount, and date.
【WorkVell Trip System Errors】
For system issues with WorkVell Trip itself (error when clicking "Book," booking completion screen not displayed, confirmation email not received, etc.), please contact the support chat with:
・Screenshot of the error message
・Date and time of the booking attempt
・Hotel name and dates you were searching
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