Pricing, Cancellations & Refunds (Outside WorkVell Trip Support Scope)
Price changes, cancellations, and refunds are handled by the accommodation or airline. WorkVell Trip does not process these requests.
【WorkVell Trip's Role】
WorkVell Trip is a search and booking platform for business travel. Like Skyscanner or Google Flights, its role is to display inventory and pricing — it does not hold inventory, set prices, or provide post-booking services.
Therefore, for the following inquiries, please contact your booking provider (accommodation or airline) directly.
【Outside WorkVell Trip Support Scope】
■ Pricing
・Price changed after booking
・Billed amount differs from displayed price
・Additional charges applied (resort fee, tourism tax, etc.)
■ Cancellations
・Want to cancel a reservation
・Want to check the cancellation policy
・Cancellation fee has been charged
■ Refunds
・Refund has not been processed
・Refund amount is incorrect
・Want to check the refund timeline
■ Changes
・Want to change dates or room type
・Want to change passenger name
【How to Find Contact Information】
- 1.Check the booking confirmation email (from the accommodation or airline) for contact details.
- 2.Check the accommodation details on the WorkVell Trip booking details page.
- 3.Search the accommodation's official website or the airline's support page.
【Within WorkVell Trip Support Scope】
For system issues with WorkVell Trip itself (cannot search, cannot log in, error on booking screen, etc.), please contact us via the support chat.
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