Troubleshooting SSO Login Issues
Fix common Single Sign-On errors when logging into WorkVell with Google or Microsoft accounts.
[Common SSO errors]
"Account not registered in WorkVell"
→ Email used in SSO doesn't match WorkVell registration. Ask admin to verify.
"Access denied"
→ WorkVell app may not be permitted in your IdP (Google Workspace/Azure AD). Ask IT admin to check app permissions.
"SSO configuration is invalid"
→ Ask WorkVell admin to verify SSO setup is complete.
"Cookie/session issue"
→ Clear browser cookies and retry. Try in incognito/private window.
[Alternative login]
If SSO fails, try email+password login. If you don't know your password, see #GEN-031.
⚠ SSO configuration requires admin access to your IdP (Google Workspace, Azure AD, etc.).
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