The Bank Won't Accept the Transfer File
Salary transfer files are still in preparation. Also covers what to check when the expense payment CSV won't import at your bank.
【Salary transfer files are still in preparation】
WorkVell cannot produce a salary transfer file (Zengin format or similar), so there is nothing to import at the bank. Pay salaries through online banking instead (see #PAY-047).
【If the expense payment CSV won't import】
A payment batch for expenses can be exported as a payment detail CSV. If your bank rejects it, check:
- Whether the columns and their order match your bank's file specification
- Encoding: the export is UTF-8 with BOM; convert it if your bank requires Shift-JIS
- The payee's bank code, branch code, and account number
- That the account name is registered in half-width katakana
- Per-transfer and daily transfer limits
If the file cannot match your bank's required layout, edit the CSV before importing, or enter the transfers directly in the bank's portal.
【Check the account details】
If an employee's bank details (bank, branch, account number, katakana name) are wrong, ask them to correct their registration.
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