How to fix issues with accessing or completing elearning courses.
Check course availability, browser compatibility, and progress save requirements.
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
Cannot Log In: Password or Account Lock Issues
How to resolve login failures caused by password issues or account locks.
Troubleshooting SSO Login Issues
Fix common Single Sign-On errors when logging into WorkVell with Google or Microsoft accounts.
Permission denied error (403) when accessing a page
What to do when you see a 403 permission error in WorkVell.
Character Encoding Issues During CSV Import
How to fix character encoding issues when importing CSV files.
Two-Factor Authentication Issues
How to resolve two-factor authentication code issues.
Forgotten Password and Login Issues
What to do when you can't log in to WorkVell, including password reset steps and account unlock instructions.
