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Troubleshooting·Support CodeTS-006

Clock-In Not Showing in Timesheet

What to do when a clock-in punch doesn't appear in your timesheet.

[Common causes and fixes]

① The network was down when you punched

  • WorkVell does not support offline punching; a punch made without a connection is not recorded
  • Reopen WorkVell where you have a connection and check whether the punch is there
  • If it is missing, submit a time correction request (see #ATT-026)

② Punch button was tapped but an error occurred

  • A last-punch-failed message may appear at next login
  • Submit a time correction request (see #ATT-026)

③ Wrong month displayed

  • Confirm you're viewing the correct month in the timesheet

④ Attendance is already locked by admin

  • After locking, edits are not possible. Ask admin to unlock.

⑤ Work time pattern not assigned

  • Employees without a pattern may not have punches tallied
  • Ask admin to check settings

[When contacting support, have ready]

  • Employee number / email
  • Date and time of the punch
  • Device and browser used
clock-inshowingtimesheetpunchdoesn'tappear

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