Carrier email (docomo/au/SoftBank) doesn't receive the link
Carrier-specific blocking and how to allow the sender domain.
Japanese carrier addresses often block PC-originated mail by default. Add "workvell.com" to the allowed-domain list (docomo: 受信リスト設定 / au: 迷惑メールフィルター / SoftBank: 許可するメールの登録), then resend the link. If it still fails, use Gmail/iCloud or ask the employer to change your registered address.
Was this article helpful?