Can't find what you need?
Applicant MyPage
7 articles
Quick access
Can't sign in to the Applicant MyPage — complete guide
A checklist for every reason you might not be able to sign in to the applicant MyPage.
The sign-in link email doesn't arrive
Common causes when the sign-in email doesn't arrive, and how to fix each.
"This link has expired" is shown
Sign-in links expire after 15 minutes. Here's what to do.
"This link has already been used" is shown
Sign-in links are single-use. Why you see this and what to do.
Signed in but no applications are shown
Applications only appear when you sign in with the address you applied with.
Carrier email (docomo/au/SoftBank) doesn't receive the link
Carrier-specific blocking and how to allow the sender domain.
"Too many requests" is shown (temporary lock)
Requesting too many links in a short period triggers a temporary security lock.