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Surveys & Analytics·Support CodeENG-015 For Admins & HR Staff

Measuring and Using eNPS (Employee Net Promoter Score)

Add an eNPS question to surveys and use the score to track employee advocacy and prioritize engagement improvements.

[What is eNPS]

Asks: On a scale of 0-10, how likely are you to recommend this company as a place to work?

Score = % Promoters (9-10) minus % Detractors (0-6)

Ranges from -100 to +100.

[When to measure]

  • Quarterly (as a question within a pulse survey)
  • As the final question in engagement surveys

[Add the eNPS question in WorkVell]

HR → Engagement → Survey Settings → Add eNPS Question

Configure question text, scale (0-10), and optional comment field.

[Reading the score]

  • +50 or higher: excellent (top-tier company level)
  • +20 to +49: good
  • 0 to +19: average
  • Negative: needs improvement

[Improving the score]

When detractors (0-6) are high:

  • Improve recruitment and onboarding experience
  • Raise management quality
  • Review compensation and benefits
  • Build psychological safety

⚠ eNPS is a single indicator. Combine with other questions for richer insight.

⚠ Feature availability may vary by tenant.

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