Safety confirmation cannot be answered
What to do when you cannot access or submit a safety confirmation.
Check URL, login status, and deadline for the safety confirmation.
Was this article helpful?
What to do when you cannot access or submit a safety confirmation.
Check URL, login status, and deadline for the safety confirmation.
Was this article helpful?
Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
Cannot Download Pay Stub PDF
Troubleshooting issues with downloading pay stub PDFs.
Pay Slip Not Showing or Amount Seems Wrong
What to check when your pay slip isn't appearing in WorkVell or when you think the amount is incorrect.
Cannot Access Evaluation Forms
Why evaluation forms may be inaccessible and how to resolve access issues.
Employment Insurance (雇用保険) Deductions Explained
Learn how employment insurance premiums are calculated and deducted from your paycheck.
Special Leave (Celebratory and Bereavement) Application
Apply for special paid leave for events like marriage, bereavement, or a spouse giving birth.
Salary and Social Insurance During Maternity/Parental Leave
Understand how salary stops, social insurance premiums are exempted, and benefits are paid during maternity and parental leave.