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Troubleshooting·Support CodeTS-007

Request Not Reaching the Approver

What to check when your submitted request hasn't been acknowledged by the approver.

[Checklist]

  1. 1.Check request status

Attendance → Requests → Confirm status

Submitted means it was sent. Draft means it has not been submitted yet.

  1. 2.Check that someone can approve it

Requests are approved by whoever holds the approval permission for that request type. If nobody holds it, the request cannot be approved — ask your administrator to check (see #HR-042).

  1. 3.Contact the approver directly

Pending requests are listed on the approver's "Approvals" screen. For urgent cases, contact them directly (delegate approval is still in preparation).

  1. 4.Retract and resubmit

If the content is wrong, cancel the request and submit it again.

  1. 5.Contact admin

Admins can review pending requests under "Leave Approvals", "Overtime Approvals", "Travel Approval", and "Expense Approvals".

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