Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
[Common causes and where to check]
① Attendance data
- Is the timesheet correctly locked? (see #ATT-027)
- Are all time correction requests processed?
- Are holiday types (statutory/contractual) set correctly?
② Work time pattern
- Is the correct pattern assigned to the employee? (see #ATT-031)
- Are flex/core hours configured correctly?
③ Premium rates
- Are overtime/night/holiday premium rates set correctly? (see #PAY-001)
- Is the 50% premium (60+ hours/month) applied where required?
④ Deductions
- Is the social insurance grade correct?
- Is the withholding tax declaration form registered?
⑤ Allowances
- Are eligibility conditions for each allowance set correctly?
[View calculation log]
Pay slip → "Show Calculation Log" for a step-by-step breakdown.
⚠ When changing settings, verify the effective month carefully to avoid retroactive errors.
troubleshootingincorrectpayrollamountscheckitems
Was this article helpful?