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gen-help·Support CodeGEN-046 For Admins & HR Staff

Setting Up Two-Factor Authentication (MFA)

Strengthen your WorkVell account security by enabling multi-factor authentication with a smartphone authenticator app.

[What is MFA]

A login method requiring your password plus a one-time code from an authenticator app.

Prevents unauthorized access even if your password is compromised.

[Setup steps]

  1. 1.My Page → Security → Set Up Two-Factor Authentication
  2. 2.A QR code is displayed
  3. 3.Scan the QR code with an authenticator app (Google Authenticator, Microsoft Authenticator, etc.)
  4. 4.Enter the 6-digit code shown in the app
  5. 5.Click Enable

[Save your backup codes]

After setup, you receive backup codes (about 10).

These allow login if you lose your phone.

Store them safely — print on paper or save in a password manager.

[Login flow]

  1. 1.Enter email and password
  2. 2.Enter 6-digit code from authenticator app
  3. 3.Login complete

[Reset MFA]

If you lose your smartphone:

  • Log in with a backup code, then re-set up MFA
  • If backup codes are also lost, contact your admin to reset MFA

⚠ If the admin has made MFA mandatory, you are required to set it up (tenant-dependent).

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