Troubleshooting

Try these steps when WorkVell shows an error page or blank screen.

Check these settings if WorkVell in-app or email notifications aren't reaching you.

WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.

Check these items when calculated pay doesn't match expectations.

Fix common Single Sign-On errors when logging into WorkVell with Google or Microsoft accounts.

What to do when a clock-in punch doesn't appear in your timesheet.

What to check when your submitted request hasn't been acknowledged by the approver.

What to do when you can't log in to WorkVell, including password reset steps and account unlock instructions.

What to check when your pay slip isn't appearing in WorkVell or when you think the amount is incorrect.

If a shift is not saving or showing after creation, follow these steps.

Steps to check when the paid leave balance does not match expectations.

Steps to take when your submitted request or application is returned by an approver for correction.

Troubleshooting steps when payslip PDF fails to open or print.

What to do when you see a 403 permission error in WorkVell.

How to investigate and fix incorrect timesheet totals.

Steps to take when WorkVell notification emails are not arriving.

Troubleshooting when an evaluation form fails to submit.

What to do when IC card or face recognition does not register attendance.

How to resolve errors that occur during the monthly attendance closing process.

How to resolve CSV import errors in WorkVell.

What to check when employees cannot see their published shift.

Steps to resolve file upload failures in expense claims.

What to do when you cannot access or submit a safety confirmation.

How to investigate discrepancies in payroll calculation results.

How to fix issues with accessing or completing elearning courses.

Troubleshooting when employees cannot access or receive their payslips.

Causes and fixes when attendance totals do not match expected hours.

How to resolve login failures caused by password issues or account locks.

Common CSV import errors and how to fix them.

How to investigate and correct incorrect paid leave balances.

Salary transfer files are still in preparation. Also covers what to check when the expense payment CSV won't import at your bank.

What to check when a submitted request isn't reaching anyone who can approve it.

How to resolve two-factor authentication code issues.

How to fix deduction calculation errors during payroll processing.

Why attendance requests may fail to submit and how to fix common causes.

Why evaluation forms may be inaccessible and how to resolve access issues.

How to fix issues with missing WorkVell notification emails.

First steps to fix slow or laggy WorkVell performance.

Steps to log out and log back in to WorkVell from a PC or smartphone browser.

How to set up 2FA and use recovery codes if you lose access to your authenticator.

How to handle requests stuck waiting on an absent approver. Skipping steps and swapping approvers are not available.

What to check if your salary amount is different from the previous month.

How to investigate discrepancies in your displayed paid leave balance.

How to resolve validation errors when entering or updating My Number data.

How to unlock payroll for editing after it has been locked.

How to request changes to a shift that has already been confirmed.

Where to check when single sign-on, LINE linking, or API access is not working.

Why clock-in timestamps might be off and how to correct timezone or device settings.

Fixes for when WorkVell PDFs cannot be displayed or downloaded.

Fix for WorkVell not working correctly in IE or Edge compatibility mode.

How to fix WorkVell access being blocked by corporate firewalls or proxies.

WorkVell does not integrate with Slack, so notifications never arrive there. This article explains where to check for notifications instead.

How to fix character encoding issues when importing CSV files.

What to do when a shift is modified or deleted after paid leave has been approved.

Fixing misconfigured evaluation forms that appear outside the intended period.

Troubleshooting issues with downloading pay stub PDFs.

What to check when the WorkVell shift auto-generation does not produce expected results.

Troubleshooting when employees cannot access the electronic year-end adjustment form.

Why downloaded documents appear blank and how to fix it.

Troubleshooting discrepancies between payroll total and actual bank transfer amount.

What to check when the WorkVell login page fails to load or is inaccessible.

Troubleshooting a frozen or unresponsive punch-in kiosk tablet.

How to fix login issues after changing your email address.

Why overtime requests are being automatically rejected and how to fix it.

Troubleshooting issues with exporting required legal payroll and attendance records.