Auto-Generated Shift Has Issues

What to check when the WorkVell shift auto-generation does not produce expected results.

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Month-End Attendance Closing Procedures

Step-by-step procedures for month-end attendance closing.

When an External Integration Is Not Working

Where to check when single sign-on, LINE linking, or API access is not working.

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Page Not Loading or Showing an Error

Try these steps when WorkVell shows an error page or blank screen.

Notifications Not Arriving

Check these settings if WorkVell in-app or email notifications aren't reaching you.

Fixing Garbled Text When Opening CSV in Excel

WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.

Troubleshooting Incorrect Payroll Amounts

Check these items when calculated pay doesn't match expectations.

Two-Factor Authentication Issues

How to resolve two-factor authentication code issues.

Attendance Totals Don't Match Expected Hours

Causes and fixes when attendance totals do not match expected hours.

Character Encoding Issues During CSV Import

How to fix character encoding issues when importing CSV files.

Payroll calculation amount differs from expected

How to investigate discrepancies in payroll calculation results.

Requesting Changes to a Confirmed Shift

How to request changes to a shift that has already been confirmed.

Shift visible to admin but not to employees

What to check when employees cannot see their published shift.