Not Working in IE or Edge Compatibility Mode

Fix for WorkVell not working correctly in IE or Edge compatibility mode.

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Troubleshooting Slow System Performance

First steps to fix slow or laggy WorkVell performance.

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Page Not Loading or Showing an Error

Try these steps when WorkVell shows an error page or blank screen.

Notifications Not Arriving

Check these settings if WorkVell in-app or email notifications aren't reaching you.

Fixing Garbled Text When Opening CSV in Excel

WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.

Troubleshooting Incorrect Payroll Amounts

Check these items when calculated pay doesn't match expectations.

Shift not saving or displaying correctly

If a shift is not saving or showing after creation, follow these steps.

When an External Integration Is Not Working

Where to check when single sign-on, LINE linking, or API access is not working.

WorkVell Blocked by Corporate Network

How to fix WorkVell access being blocked by corporate firewalls or proxies.

elearning course cannot be started or progress is not saved

How to fix issues with accessing or completing elearning courses.

Fixing Garbled Text When Opening CSV in Excel

WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.

Cannot Access WorkVell Login Page

What to check when the WorkVell login page fails to load or is inaccessible.