Request Not Reaching the Approver
What to check when your submitted request hasn't been acknowledged by the approver.
[Checklist]
- 1.Check request status
Attendance → Requests → Confirm status
Submitted means it was sent. Draft means it has not been submitted yet.
- 2.Check that someone can approve it
Requests are approved by whoever holds the approval permission for that request type. If nobody holds it, the request cannot be approved — ask your administrator to check (see #HR-042).
- 3.Contact the approver directly
Pending requests are listed on the approver's "Approvals" screen. For urgent cases, contact them directly (delegate approval is still in preparation).
- 4.Retract and resubmit
If the content is wrong, cancel the request and submit it again.
- 5.Contact admin
Admins can review pending requests under "Leave Approvals", "Overtime Approvals", "Travel Approval", and "Expense Approvals".
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