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Troubleshooting·支援代碼TS-032 管理員／人事專用

A Request Isn't Showing Up for Approvers

What to check when a submitted request isn't reaching anyone who can approve it.

【How approvers are determined】

A request can be approved by any user holding the approval permission for that request type. Pending requests appear on their "Approvals" screen (admins also see them in the admin approval screens).

【Check 1: was it actually submitted?】

Make sure the request isn't still a draft. Once submitted, its status is "Pending".

【Check 2: does anyone hold the permission?】

Open Admin menu → Role Management and confirm that some role has the matching permission (Leave Management / Overtime Request Management / Travel Management / Expense Approval). If nobody has it, nobody can approve.

【Check 3: the approver's account】

Confirm the approver's account has not been deactivated.

【Check 4: the approver is away】

Delegate approval is in preparation. Grant the approval permission to someone else instead (see #SETUP-021).

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