Discrepancy in Paid Leave Balance Calculation

How to investigate discrepancies in your displayed paid leave balance.

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Applying for Hourly Paid Leave

Request paid leave by the hour (e.g. 2 hours) through the mobile or web app.

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Page Not Loading or Showing an Error

Try these steps when WorkVell shows an error page or blank screen.

Notifications Not Arriving

Check these settings if WorkVell in-app or email notifications aren't reaching you.

Fixing Garbled Text When Opening CSV in Excel

WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.

Troubleshooting Incorrect Payroll Amounts

Check these items when calculated pay doesn't match expectations.

Paid Leave Balance Does Not Match

How to investigate and correct incorrect paid leave balances.

Paid leave balance is incorrect

Steps to check when the paid leave balance does not match expectations.

Paid Leave Applied But Shift Was Deleted

What to do when a shift is modified or deleted after paid leave has been approved.

Payroll calculation amount differs from expected

How to investigate discrepancies in payroll calculation results.

PDF Cannot Be Displayed or Downloaded

Fixes for when WorkVell PDFs cannot be displayed or downloaded.

Cannot Calculate Deductions Error in Payroll

How to fix deduction calculation errors during payroll processing.