Dealing With Stalled Approvals
How to handle requests stuck waiting on an absent approver. Skipping steps and swapping approvers are not available.
【Typical causes】
- The approver is on a long trip or leave
- The approver left the company and no successor was set
- Nobody noticed the pending request
【What is available today】
Swapping the approver on a single request, skipping an approval step, and approving on someone else's behalf (delegate approval) are not available.
【What to do】
- 1.Add another person who can approve
Open Admin menu → Role Management, tick the matching item (Leave Management / Overtime Request Management / Travel Management / Expense Approval) under "Delegated admin functions" for their role, and save. Anyone with the permission can approve any request of that type.
- 2.Ask the approver directly
Pending requests are listed on the "Approvals" screen of everyone holding the permission. For urgent cases, contact them directly.
- 3.If the content needs fixing
When the approver returns the request, the submitter can correct it and resubmit.
【Prepare in advance】
Grant each approval permission to more than one person so absences don't hold requests up.
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