Setting Up Two-Factor Authentication and Recovery Codes
How to set up 2FA and use recovery codes if you lose access to your authenticator.
Setting Up Two-Factor Authentication and Recovery Codes
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Logging in to WorkVell and Setting Up Two-Factor Authentication
Log in to WorkVell with your email and password. Two-factor authentication (2FA) is strongly recommended. Learn about the password policy and account lockout mechanism.
How to Reset Your Password
Step-by-step guide for resetting your WorkVell password.
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
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Two-Factor Authentication Issues
How to resolve two-factor authentication code issues.
Cannot Download Pay Stub PDF
Troubleshooting issues with downloading pay stub PDFs.
Pay Slip Not Showing or Amount Seems Wrong
What to check when your pay slip isn't appearing in WorkVell or when you think the amount is incorrect.
Employment Insurance (雇用保険) Deductions Explained
Learn how employment insurance premiums are calculated and deducted from your paycheck.
Setting Up Two-Factor Authentication (2FA)
Step-by-step guide to enabling 2FA with an authenticator app to secure your WorkVell account.
Enable and Encourage Two-Factor Auth (2FA)
How to enable two-factor authentication and encourage or enforce it across the company to strengthen account security.