Pay Slip Not Showing or Amount Seems Wrong
What to check when your pay slip isn't appearing in WorkVell or when you think the amount is incorrect.
[Pay slip not showing]
(1) Not yet issued
- Pay slips appear only after payroll is finalized and published
- Ask your admin or payroll team for the expected publication date
(2) Wrong month selected
- Go to Payroll → Pay Slips and select the target month
- If pay period ends mid-month (e.g., 25th), confirm the period dates
(3) Permission issue
- Some role configurations may restrict pay slip access
- Ask admin to check your permissions
[If amount seems wrong]
- 1.Review the pay slip breakdown
- Base salary and each allowance
- Health insurance, pension, employment insurance calculations
- Income tax and resident tax
- 2.Compare to last month's slip
- Overtime changes
- Allowances added or removed
- Salary revision
- Social insurance premium revision (recalculated in September based on April-June average)
- 3.Still unclear? Contact payroll
The pay slip may have a Contact button to reach the payroll team directly (tenant-dependent).
⚠ Calculation methods depend on payroll rules and tenant settings.
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