Two-Factor Authentication Issues
How to resolve two-factor authentication code issues.
Two-Factor Authentication Issues
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
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Setting Up Two-Factor Authentication and Recovery Codes
How to set up 2FA and use recovery codes if you lose access to your authenticator.
Cannot Log In: Password or Account Lock Issues
How to resolve login failures caused by password issues or account locks.
Character Encoding Issues During CSV Import
How to fix character encoding issues when importing CSV files.
Auto-Generated Shift Has Issues
What to check when the WorkVell shift auto-generation does not produce expected results.
Troubleshooting SSO Login Issues
Fix common Single Sign-On errors when logging into WorkVell with Google or Microsoft accounts.
Forgotten Password and Login Issues
What to do when you can't log in to WorkVell, including password reset steps and account unlock instructions.