Shift visible to admin but not to employees
What to check when employees cannot see their published shift.
Verify publish status, employee team assignment, and notification delivery.
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
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Auto-Generated Shift Has Issues
What to check when the WorkVell shift auto-generation does not produce expected results.
Cannot See or Receive Payslips
Troubleshooting when employees cannot access or receive their payslips.
Requesting Changes to a Confirmed Shift
How to request changes to a shift that has already been confirmed.
Shift not saving or displaying correctly
If a shift is not saving or showing after creation, follow these steps.
Paid Leave Applied But Shift Was Deleted
What to do when a shift is modified or deleted after paid leave has been approved.
PDF Cannot Be Displayed or Downloaded
Fixes for when WorkVell PDFs cannot be displayed or downloaded.