Shift not saving or displaying correctly
If a shift is not saving or showing after creation, follow these steps.
Check browser cache, ensure the correct month/team is selected, and verify publish status.
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Clock-In Not Showing in Timesheet
What to do when a clock-in punch doesn't appear in your timesheet.
Requesting Changes to a Confirmed Shift
How to request changes to a shift that has already been confirmed.
Auto-Generated Shift Has Issues
What to check when the WorkVell shift auto-generation does not produce expected results.
A Request Isn't Showing Up for Approvers
What to check when a submitted request isn't reaching anyone who can approve it.
Paid Leave Applied But Shift Was Deleted
What to do when a shift is modified or deleted after paid leave has been approved.