Cannot print or download payslip PDF
Troubleshooting steps when payslip PDF fails to open or print.
Check browser pop-up blockers, PDF viewer settings, and try a different browser.
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
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Cannot Download Pay Stub PDF
Troubleshooting issues with downloading pay stub PDFs.
Pay Slip Not Showing or Amount Seems Wrong
What to check when your pay slip isn't appearing in WorkVell or when you think the amount is incorrect.
PDF Cannot Be Displayed or Downloaded
Fixes for when WorkVell PDFs cannot be displayed or downloaded.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
Cannot Export Legal Payroll Records
Troubleshooting issues with exporting required legal payroll and attendance records.
Cannot Edit Payroll Because It Is Locked
How to unlock payroll for editing after it has been locked.