The Punch-In Terminal (Tablet) Is Not Responding
Troubleshooting a frozen or unresponsive punch-in kiosk tablet.
The Punch-In Terminal (Tablet) Is Not Responding
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
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IC card or face recognition punch fails
What to do when IC card or face recognition does not register attendance.
Clock-In Not Showing in Timesheet
What to do when a clock-in punch doesn't appear in your timesheet.
Clock-In Timestamps Are Off
Why clock-in timestamps might be off and how to correct timezone or device settings.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
Troubleshooting Missing Email Notifications
How to fix issues with missing WorkVell notification emails.
Troubleshooting Slow System Performance
First steps to fix slow or laggy WorkVell performance.