Notification emails are not being received
Steps to take when WorkVell notification emails are not arriving.
Check spam folders, notification settings, and email server allow-listing.
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
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Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Slack Notifications Not Arriving (Slack Integration Is Not Available)
WorkVell does not integrate with Slack, so notifications never arrive there. This article explains where to check for notifications instead.
Paid leave balance is incorrect
Steps to check when the paid leave balance does not match expectations.
Discrepancy in Paid Leave Balance Calculation
How to investigate discrepancies in your displayed paid leave balance.
Paid Leave Balance Does Not Match
How to investigate and correct incorrect paid leave balances.
Paid Leave Applied But Shift Was Deleted
What to do when a shift is modified or deleted after paid leave has been approved.