elearning course cannot be started or progress is not saved
How to fix issues with accessing or completing elearning courses.
Check course availability, browser compatibility, and progress save requirements.
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
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Cannot Log In: Password or Account Lock Issues
How to resolve login failures caused by password issues or account locks.
Character Encoding Issues During CSV Import
How to fix character encoding issues when importing CSV files.
Two-Factor Authentication Issues
How to resolve two-factor authentication code issues.
Cannot Login After Changing Email Address
How to fix login issues after changing your email address.
Permission denied error (403) when accessing a page
What to do when you see a 403 permission error in WorkVell.
Cannot See or Receive Payslips
Troubleshooting when employees cannot access or receive their payslips.