How to Respond When an Application Is Returned
Steps to take when your submitted request or application is returned by an approver for correction.
Check the rejection reason, edit and resubmit, or contact the approver directly.
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Page Not Loading or Showing an Error
Try these steps when WorkVell shows an error page or blank screen.
Notifications Not Arriving
Check these settings if WorkVell in-app or email notifications aren't reaching you.
Fixing Garbled Text When Opening CSV in Excel
WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.
Troubleshooting Incorrect Payroll Amounts
Check these items when calculated pay doesn't match expectations.
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Request Not Reaching the Approver
What to check when your submitted request hasn't been acknowledged by the approver.
A Request Isn't Showing Up for Approvers
What to check when a submitted request isn't reaching anyone who can approve it.
Evaluation form cannot be submitted
Troubleshooting when an evaluation form fails to submit.
Paid leave balance is incorrect
Steps to check when the paid leave balance does not match expectations.
Discrepancy in Paid Leave Balance Calculation
How to investigate discrepancies in your displayed paid leave balance.
Paid Leave Balance Does Not Match
How to investigate and correct incorrect paid leave balances.