Password Reset and Account Unlock

[About password reset]

The password reset procedure varies depending on your tenant's (your company's) settings. First, try signing in from your tenant's dedicated login page, or check with your IT administrator.

If your tenant has enabled password reset on the login page, press the "Help" button on the login page and enter your registered email address; a reset email will be sent (usually valid for 30-60 minutes). Set a new password from the link in the email.

• If the reset email does not arrive, check your spam folder.

[Unlocking a locked account]

Whether accounts get locked, the conditions, and how they are unlocked depend on your tenant's (administrator's) settings.

• Automatic unlock: an account may be unlocked automatically after a certain period (the duration depends on administrator settings).
• Unlock by an administrator: administrators can unlock accounts from the account management screen.

If it is urgent, contact your IT administrator.

[Reviewing security logs] (for administrators)

Administrators can review the following from the security logs:

• Successful and failed sign-in records (date/time, IP address)
• Password change history
• Two-factor authentication setup/removal records

If you find suspicious access, change your password promptly and report it to your administrator.

[If unauthorized access is suspected]

1. 1.Change your password immediately (follow your tenant's reset procedure, or ask an administrator).
2. 2.Force sign-out of all devices (where available in settings).
3. 3.Report to your administrator and request an investigation.