Troubleshooting·支援代碼TS-054 員工專用

Paid Leave Applied But Shift Was Deleted

What to do when a shift is modified or deleted after paid leave has been approved.

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Applying for Hourly Paid Leave

Request paid leave by the hour (e.g. 2 hours) through the mobile or web app.

Shift Change and Swap Requests

How to request shift changes or swaps with other employees.

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Page Not Loading or Showing an Error

Try these steps when WorkVell shows an error page or blank screen.

Notifications Not Arriving

Check these settings if WorkVell in-app or email notifications aren't reaching you.

Fixing Garbled Text When Opening CSV in Excel

WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.

Troubleshooting Incorrect Payroll Amounts

Check these items when calculated pay doesn't match expectations.

Paid Leave Balance Does Not Match

How to investigate and correct incorrect paid leave balances.

Discrepancy in Paid Leave Balance Calculation

How to investigate discrepancies in your displayed paid leave balance.

Paid leave balance is incorrect

Steps to check when the paid leave balance does not match expectations.

Requesting Changes to a Confirmed Shift

How to request changes to a shift that has already been confirmed.

Prorated Paid Leave (Part-time)

Part-time employees with fewer scheduled work days receive proportionally fewer paid leave days.

Request Paid Leave

How to request paid or other leave and check your remaining balance.