PDF Cannot Be Displayed or Downloaded

Fixes for when WorkVell PDFs cannot be displayed or downloaded.

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Viewing Pay Slips on a Smartphone (Mobile App in Development)

How to view pay slips and receive notifications from a smartphone browser. The dedicated mobile app is still in development.

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Page Not Loading or Showing an Error

Try these steps when WorkVell shows an error page or blank screen.

Notifications Not Arriving

Check these settings if WorkVell in-app or email notifications aren't reaching you.

Fixing Garbled Text When Opening CSV in Excel

WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.

Troubleshooting Incorrect Payroll Amounts

Check these items when calculated pay doesn't match expectations.

Downloaded Documents Appear as Blank PDF

Why downloaded documents appear blank and how to fix it.

Cannot Download Pay Stub PDF

Troubleshooting issues with downloading pay stub PDFs.

Cannot print or download payslip PDF

Troubleshooting steps when payslip PDF fails to open or print.

Cannot See or Receive Payslips

Troubleshooting when employees cannot access or receive their payslips.

Cannot Access WorkVell Login Page

What to check when the WorkVell login page fails to load or is inaccessible.

Safety confirmation cannot be answered

What to do when you cannot access or submit a safety confirmation.