WorkVellWorkVell
Troubleshooting·지원 코드TS-031 관리자 / 담당자용

The Bank Won't Accept the Transfer File

Salary transfer files are still in preparation. Also covers what to check when the expense payment CSV won't import at your bank.

【Salary transfer files are still in preparation】

WorkVell cannot produce a salary transfer file (Zengin format or similar), so there is nothing to import at the bank. Pay salaries through online banking instead (see #PAY-047).

【If the expense payment CSV won't import】

A payment batch for expenses can be exported as a payment detail CSV. If your bank rejects it, check:

  • Whether the columns and their order match your bank's file specification
  • Encoding: the export is UTF-8 with BOM; convert it if your bank requires Shift-JIS
  • The payee's bank code, branch code, and account number
  • That the account name is registered in half-width katakana
  • Per-transfer and daily transfer limits

If the file cannot match your bank's required layout, edit the CSV before importing, or enter the transfers directly in the bank's portal.

【Check the account details】

If an employee's bank details (bank, branch, account number, katakana name) are wrong, ask them to correct their registration.

이 글이 도움이 되었나요?

관련 문서

Paying Salaries

Zengin-format transfer files are still in preparation. Here is how salary payment works today.

같은 카테고리의 문서

Page Not Loading or Showing an Error

Try these steps when WorkVell shows an error page or blank screen.

Notifications Not Arriving

Check these settings if WorkVell in-app or email notifications aren't reaching you.

Fixing Garbled Text When Opening CSV in Excel

WorkVell exports CSVs in UTF-8, which can cause garbled text in Excel. Here's how to fix it.

Troubleshooting Incorrect Payroll Amounts

Check these items when calculated pay doesn't match expectations.

이 문서를 본 사람들이 함께 본 문서

File import (CSV) fails with an error

How to resolve CSV import errors in WorkVell.

CSV Import Errors

Common CSV import errors and how to fix them.

Character Encoding Issues During CSV Import

How to fix character encoding issues when importing CSV files.

Payroll Total Does Not Match Transfer Amount

Troubleshooting discrepancies between payroll total and actual bank transfer amount.

Cannot upload attachment to expense claim

Steps to resolve file upload failures in expense claims.

How to Check Why This Month's Pay Differs From Last Month

What to check if your salary amount is different from the previous month.

지원 홈으로 돌아가기