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Surveys & Analytics·지원 코드ENG-015 관리자 / 담당자용

Measuring and Using eNPS (Employee Net Promoter Score)

Add an eNPS question to surveys and use the score to track employee advocacy and prioritize engagement improvements.

[What is eNPS]

Asks: On a scale of 0-10, how likely are you to recommend this company as a place to work?

Score = % Promoters (9-10) minus % Detractors (0-6)

Ranges from -100 to +100.

[When to measure]

  • Quarterly (as a question within a pulse survey)
  • As the final question in engagement surveys

[Add the eNPS question in WorkVell]

HR → Engagement → Survey Settings → Add eNPS Question

Configure question text, scale (0-10), and optional comment field.

[Reading the score]

  • +50 or higher: excellent (top-tier company level)
  • +20 to +49: good
  • 0 to +19: average
  • Negative: needs improvement

[Improving the score]

When detractors (0-6) are high:

  • Improve recruitment and onboarding experience
  • Raise management quality
  • Review compensation and benefits
  • Build psychological safety

⚠ eNPS is a single indicator. Combine with other questions for richer insight.

⚠ Feature availability may vary by tenant.

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같은 카테고리의 문서

Anonymity Mask Threshold

The minimum number of responses required before survey results are displayed, protecting individual privacy.

Loyalis Score

Loyalis is WorkVell's proprietary engagement metric that measures how likely employees are to recommend your company as a workplace.

Pulse Survey

Short, high-frequency employee surveys that complement annual reviews and provide real-time insights.

Creating Custom Surveys

Build surveys with your own questions beyond the standard engagement items.

이 문서를 본 사람들이 함께 본 문서

Using eNPS (Employee Net Promoter Score)

How to measure and use eNPS to track employee advocacy.

eNPS Score: How to Read and Act on It

eNPS (Employee Net Promoter Score) measures how likely employees are to recommend your company as a workplace. Learn how to interpret it and drive improvement.

Engagement Score Trends and Strategic Use

Visualize monthly and quarterly engagement score trends and translate them into management actions.

Checking Your Team's Engagement Score

Managers can view team engagement scores and trend charts in the dashboard.

Creating Custom Surveys

Build surveys with your own questions beyond the standard engagement items.

How to Answer Pulse Surveys (Employee Guide)

How employees answer regularly distributed pulse surveys.

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