Troubleshooting·支援代碼TS-005 員工專用

Troubleshooting SSO Login Issues

Fix common Single Sign-On errors when logging into WorkVell with Google or Microsoft accounts.

[Common SSO errors]

"Account not registered in WorkVell"

→ Email used in SSO doesn't match WorkVell registration. Ask admin to verify.

"Access denied"

→ WorkVell app may not be permitted in your IdP (Google Workspace/Azure AD). Ask IT admin to check app permissions.

"SSO configuration is invalid"

→ Ask WorkVell admin to verify SSO setup is complete.

"Cookie/session issue"

→ Clear browser cookies and retry. Try in incognito/private window.

[Alternative login]

If SSO fails, try email+password login. If you don't know your password, see #GEN-031.

⚠ SSO configuration requires admin access to your IdP (Google Workspace, Azure AD, etc.).

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