Troubleshooting an Obsyra-Proctored Exam

【The camera stopped and I can't answer】

In a required-webcam exam, if the camera is cut off, a red notice appears and answering pauses. Press "Restart camera" on the screen. If that doesn't work, check whether another app (a video call or camera app) is using the camera and close it, then try again. Also check that camera permission in the browser's address bar isn't set to "Block".

【I left full-screen and can't answer】

In a lockdown exam, leaving full-screen shows a red warning and blocks answering. Press "Return to full-screen" or follow the guidance to go back, and you can continue. Full-screen can drop if you press Esc or switch apps, so avoid such actions during the exam.

【I can't allow the camera / I'm not asked for permission】

· If the browser has camera set to "Block", you won't be prompted. Change it to "Allow" from the camera icon in the address bar or the site's permission settings.

· On a corporate PC, an administrator's policy may disable the camera. In that case, consider taking the exam on a different device.

· On a device with no camera, you cannot take a required-webcam exam. Use a PC or tablet with a camera.

【It doesn't work well on a smartphone】

On smartphones (especially Safari on iPhone), features like locking full-screen may not work. If possible, take the exam in an up-to-date desktop browser with a camera.

【My connection dropped / I closed the screen】

If the connection drops, it may be recorded as leaving the page or answering may pause. When it's back, follow the guidance to resume. If you closed the screen by mistake, check whether you can reopen it from the exam link; if not, contact the recruiter. The exam time limit generally keeps running.

【Your actions are recorded, but don't worry】

Tab switches and full-screen exits are recorded, but a single action is never treated as cheating. If there's a legitimate reason, staff review the records before deciding. Stay calm and continue the exam as guided.