Troubleshooting WorkVell on a Smartphone (Mobile App in Development)
The dedicated mobile app is in development. Common issues when using WorkVell in a smartphone browser and how to resolve them.
[Current status]
The dedicated WorkVell mobile app (iOS / Android) is still in development.
On a smartphone, open your company's WorkVell URL (e.g., app.workvell.com) in the browser.
[Can't log in]
- Confirm the URL is your company's WorkVell address (e.g., app.workvell.com)
- Check your password (case sensitive)
- Ask your admin whether your account has been deactivated
[The clock-in button does not respond]
- GPS clock-in requires location permission for the browser
- iPhone: Settings → Privacy & Security → Location Services → allow your browser
- Android: tap the lock icon in the address bar → Site settings → allow Location
- Your tenant may restrict punching outside working hours
[The screen does not refresh / data looks stale]
- Reload the page (pull down, or use the reload button)
- Check your network connection
- Clear the browser cache and reopen
[The layout looks broken]
- Update your browser to the latest version
- Try private / incognito mode
- Try a different browser (Safari / Chrome)
[No notifications]
→ See #MOB-003 "Notification Types and Settings"
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