Measuring and Using eNPS (Employee Net Promoter Score)
Add an eNPS question to surveys and use the score to track employee advocacy and prioritize engagement improvements.
[What is eNPS]
Asks: On a scale of 0-10, how likely are you to recommend this company as a place to work?
Score = % Promoters (9-10) minus % Detractors (0-6)
Ranges from -100 to +100.
[When to measure]
- Quarterly (as a question within a pulse survey)
- As the final question in engagement surveys
[Add the eNPS question in WorkVell]
HR → Engagement → Survey Settings → Add eNPS Question
Configure question text, scale (0-10), and optional comment field.
[Reading the score]
- +50 or higher: excellent (top-tier company level)
- +20 to +49: good
- 0 to +19: average
- Negative: needs improvement
[Improving the score]
When detractors (0-6) are high:
- Improve recruitment and onboarding experience
- Raise management quality
- Review compensation and benefits
- Build psychological safety
⚠ eNPS is a single indicator. Combine with other questions for richer insight.
⚠ Feature availability may vary by tenant.
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