Creating Custom Surveys
Build surveys with your own questions beyond the standard engagement items.
[Steps]
- 1.Engagement → Survey Management → Create Survey
- 2.Enter name and purpose
- 3.Add questions:
- 5-point scale (Likert)
- 10-point scale
- Free text
- Multiple choice
- Single choice
- Yes/No
- 4.Drag to reorder questions
- 5.Confirm anonymity setting
- 6.Set audience and send date
- 7.Publish
[Combine with standard]
Mix standard engagement questions (Loyalis, vitality, satisfaction) with custom items.
⚠ Custom question limits may vary by tenant plan.
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